FAQ


SHOPPING FAQS

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add To Cart” Button that can be found at the top of each of the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

WHAT SIZE SHOULD I GET?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. 

CAN I CHANGE OR CANCEL MY ORDER?

Once your order is placed it cannot be canceled. You may refuse the package upon delivery or return it following the process outlines in our return policy.

Yes you can make changes to your order, please contact our Customer Service within 24 hours of placing the order. After fulfillment we cannot change your order.

WHAT ARE YOUR PAYMENT METHODS?

We accept all major credit cards (Visa, Master Card, American Express, and Discover).

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when a customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

YOU SAID FREE SHIPPING BUT I WAS CHARGED WITH SHIPPING COST (DISCOUNT RELATED CONCERNS)

To obtain any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code we can unfortunately not refund discounts. 

 

SHIPPING FAQS

WHERE ARE YOUR ITEMS SHIPPED FROM?

Orders are shipped from our warehouses either in New York, California or China (global orders). As our items are stored in multiple warehouses, your order may be shipped in separate packages.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process after fulfillment. After which the shipping department will send the tracking codes to our Customer Service Department to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

  1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services & Us (Pacific Pike) are different entities hence we are not liable for any delays caused by customs or local post services.

HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?

Our handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period but if item is on backorder it may take up to 30 days. We do offer priority processing that can speed this process up.

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or weather conditions. Please do note as well that custom inspections can be a factor during shipment. In the United States your package will usually arrive within 7-10 days. International shipments will take longer; time is dependent on clearing customs. Shipping typically takes 10-15 days and depending on how fast customs in your country processes the package.Please allow 10-25 days in case of unforseen delays.

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. You can use the below link to track your order.

For further assistance, please contact our Customer Service through submitting a ticket.

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET

Please note that we provide a tracking number to each customer. It is our customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages but will work with you if you have placed a claim with USPS (or the local carrier in your country).